Our Mission is to
Prevent Churn Intelligently
Founded in 2026, RetentIQ empowers enterprise B2B SaaS Customer Success teams with ML-driven telemetry analysis and generative AI account playbooks to spot risk before it turns into contract terminations.
The RetentIQ Story
We started with a simple observation: SaaS customer success managers spent all day firefighting accounts that had already decided to churn. Standard CRM analytics and simple telemetry averages didn't give warning signals early enough.
By engineering a platform that combines real-time event ingestion (Stripe, Intercom, Mixpanel, Segment) with mathematical LightGBM classifiers and SHAP local explainability, we help teams act 30–60 days before contract expirations.
Driven by LightGBM machine learning models and GROQ LLM pipeline explanations.
Our Core Pillars
The foundational ideas directing our development cycles and software designs.
Actionable Intelligence
We turn complex telemetry streams into concrete Customer Success playbooks, not just dashboards.
Predictive Proactivity
Identifying account risk 30–60 days before contract renewals to prevent emergency customer firefighting.
Customer-Centricity
Empowering customer success operations with mathematics and generative language assistance.
Security & Trust
Enforcing strict PostgreSQL row-level security boundaries to protect enterprise data.