Terms of Service

1. Acceptance of Terms

Welcome to RetentIQ. By accessing our website, platform, APIs, or database schemas (collectively, the "Services"), you agree to be bound by these Terms of Service (the "Terms"). These Terms govern all interactions with the RetentIQ monorepo platform.

If you are signing up on behalf of an organization or business entity, you warrant that you have the complete legal authority to bind that entity to these Terms. If you do not agree, you must immediately cease accessing our portal.

2. Service Description

RetentIQ provides an enterprise-level B2B SaaS platform that performs customer health scoring, telemetry analytics, automatic Slack/email alert triggers, and AI-driven retention playbooks.

You may connect your workspace to third-party data integrations (e.g. Stripe, Intercom, Mixpanel). It is your responsibility to maintain active accounts with those services, and RetentIQ is not liable for data delivery interruptions caused by external API failures.

3. Subscription & Billing

RetentIQ charges for its Services based on tiered pricing options (Starter Pack, Growth Scale). Fees are billed in advance on a recurring monthly or annual schedule based on your subscription settings:

• Beta Releases: During our public beta release phase, we may waive standard fees and grant you complimentary access to the Growth Scale plan. We reserve the right to reinstate standard subscription charges upon 30 days' email notice.
• Billing Failures: If recurring credit card charges fail, we reserve the right to suspend API sync processes and dashboard access within 14 days of the initial failure.

4. AI & Machine Learning Disclaimers

5. Integration License

By connecting integrations, you grant RetentIQ a worldwide, non-exclusive, royalty-free license to query, ingest, analyze, and store telemetry logs, billing items, and ticket communications.

You warrant that you own or have the explicit license to sync this data from your customers, and that our automatic API queries comply with the terms of service of Mixpanel, Intercom, Stripe, and other third parties.

6. Prohibited Activities

You agree not to commit, attempt, or facilitate the following actions:

• Attempt to bypass PostgreSQL row-level security policies or access another organization's database tables.
• Reverse-engineer, decompile, or copy the structure of our LightGBM churn risk models or FastAPI prediction pipelines.
• Spam our Express backend API endpoints or exceed reasonable rate limits.

7. Limitation of Liability

To the maximum extent permitted by applicable law, RetentIQ and its affiliates, directors, employees, or developers shall not be liable for any indirect, incidental, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of customer accounts, loss of MRR, data breaches, or costs of substitute services.

Our total cumulative liability under these Terms shall not exceed the total amount paid by your organization to RetentIQ in the three (3) months preceding the event giving rise to the claim.

8. Termination

You can terminate your subscription and delete your account at any time through the dashboard settings panel. RetentIQ reserves the right to suspend or terminate workspaces that violate these Terms, engage in suspicious API activity, or fail to pay subscription dues.

Upon termination, all database records, activity streams, and playbooks are marked for deletion and deleted within 30 days.

9. Governing Law

These Terms and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any choice of law rules.